I taught an introductory class in Project Management last month and we got into discussion about motivating team members. I mentioned that I take every opportunity I have to recognize people for their work. I was surprised at the reaction of the class. They were evenly split into two camps. Half agreed with me. The other half thought people should be rewarded only when they do something extraordinary and should not be recognized for just doing their job. There are obviously merits to both approaches. What are your thoughts?
Continue reading How to Motivate Your Team Members
Do you find yourself in the frustrating position where people just won’t listen to you, even though you think you have good ideas that will help your company, organization, or the individual? If you do, don’t lose heart! There are definitely some things you can do to change this. Continue reading Why People Won’t Listen To You… and what you can do about it
While mentoring Project Managers over the years, I’ve noticed both the good and the bad. What are the top 5 mistakes Project Managers make? Well, we’re all different, but here are five sure ways to get shown the door both as a consultant and as an employee.
Continue reading Top 5 Mistakes Project Managers Make… and how to avoid them
I was teaching class last night and we had a very lively discussion about Resource Management. Here was the scenario..
- A Project Manager and a Line Manager meet to discuss getting a team resource for the project.
- The Project Manager doesn’t like the team member that the Line Manager is going to give him.
- The PM and LM get into a disagreement as this engineer has spouted off in front of the customer on past projects, causing a LOT of trouble.
- The upcoming project demands a lot of customer interaction.
- The Line Manager basically says too bad. He agrees to attend the PM’s meetings to ensure the engineer stays in line, but during the first few meetings, the LM is a no show.
- The engineer ends up calling the customer inept in a meeting, and the customer threatens to reevaluate the contract.
What could you have done as the PM to prevent this from happening?
Continue reading Out of Control Team Member – What would you do?
Are you struggling to break out as a Project Manager at your organization? Well, you’re not alone. If we think about the 80/20 rule, only 20% of the Project Managers out there are going to rise above the others. After teaching project managers, consulting at many organizations and just reflecting on my career, I’ve come up with five things you need to do to get that next promotion.
Continue reading Five Ways to Set Yourself Apart as a Project Manager
Ok – I’m plagiarising. But how can you change a classic? After 15 years, I’m rereading Dale Carnegie’s classic piece of work, How To Win Friends and Influence People. What can I learn from something first published in 1937? Well… a lot. If you haven’t read this, or if you read it a long time ago, I highly recommend you crack open the covers of the book, or turn on your e-reader, and dive in. It will change your life.
Continue reading How To Win Friends and Influence People
As a project management expert, I often get to see first hand how an organization measures their effectiveness in project management. I find it intriguing that so many of them, don’t really understand what they are trying to measure. They just look at their list of projects and if they all get done, then they are successful. If they don’t they are not successful. Many don’t measure it at all. Measuring project management effectiveness (PME) is important, but overlooked by many. What about your organization?
Continue reading Evaluating Your Organization’s Project Management Effectiveness (PME)
Statistically speaking, the 80/20 rule seems to apply to almost every situation. When it comes to your staff, it means that 20% of the people do 80% of the work. What would happen if we could somehow raise the level of performance of the 80%, just a bit? Or better yet, how can we move the bell curve to the right so that 40% of the people do 80% of the work? By moving the bell curve to the right, if the original 20% stay productive, and you increase the productivity of 25% of the rest of your staff, the amount of work that got done would have to go up. So, how do we go about accomplishing this?
Continue reading How To Get More Out of Your Project Managers and Your Team
As consumers and customers, I’m sure all of us have had both good and bad experiences with customer service. There are businesses and establishments that we remember fondly, usually because someone there went out of their way to make our experience delightful. On the other hand, there are businesses that we would never recommend to a friend and I’m sure you can recount your worst experience in detail, even though it may have been 20 years ago.
As a leader, how do we ensure that our staff are giving the best customer service available? Or, if they are not working in customer service, how do we get them to perform at a level where the organization can excel?
Let me rephrase the question. Is it the employees responsibility to ensure great customer service, or it management and leadership? If I walk into a coffee house and am ignored by the staff while they chat about the party they had last night, whose fault is it?
Continue reading Getting More From Your Employees
I often wonder why some companies have great leaders, and others don’t. Any company worth mentioning has a leadership program, yet not all companies have great leaders. Why is that? Here are five steps you can take to ensure you and your organization are developing great leaders.
Continue reading Five Steps To Developing Great Leaders