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Out of Control Team Member – What would you do?

Greetings Leaders!

I was teaching class last night and we had a very lively discussion about Resource Management. Here was the scenario..

  1. A Project Manager and a Line Manager meet to discuss getting a team resource for the project.
  2. The Project Manager doesn’t like the team member that the Line Manager is going to give him.
  3. The PM and LM get into a disagreement as this engineer has spouted off in front of the customer on past projects, causing a LOT of trouble.
  4. The upcoming project demands a lot of customer interaction.
  5. The Line Manager basically says too bad. He agrees to attend the PM’s meetings to ensure the engineer stays in line, but during the first few meetings, the LM is a no show.
  6. The engineer ends up calling the customer inept in a meeting, and the customer threatens to reevaluate the contract.

What could you have done as the PM to prevent this from happening?

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