My family and I were watching Salon Takeover on Bravo the other night where one of the hairstylists was obviously a poor performer. She wasn’t great at time management, talked incessantly about herself, disregarded her clients time constraints, was a poor listener, didn’t take criticism to heart and was a drag on the other stylists. This girl was nice enough, but was so full of excuses and a lack of commitment to improve.
Continue reading How To Handle Poor Performance
This is the third post on staying married. You can find the first post here.
So far, I’ve talked about commitment. So what’s next? I think a big part of staying married is tuning into your partner. I understand that people change over the years, and sometimes people grow apart. However, I don’t think that growing apart means you automatically head down to the courthouse and file for divorce. In fact, I think that this one is a cop out. What does growing apart mean anyway? It is a smokescreen for the real problem.
Continue reading How To Stay Married For 25 Years – Post 3 – Tuning In
In the January 2010 issue of PM Network published by the Project Management Institute (PMI), there was an article written by Jesse Fewell, PMP that stated that project methodology didn’t matter. His basic premise was that sometimes project managers get caught up discussing methodology instead of getting the project done. I understand his perspective as I’ve seen project managers waste valuable time trying to define something as simple as a “phase” of the project. Or, perhaps it was a subproject? Of perhaps it wasn’t either but separate projects. I’ve also seen them debate the project schedule. Should it be a waterfall or should it be iterative? Should it be Agile, or for software development a form of Rapid Application Development (RAD).
Continue reading Does Project Methology Matter?
I recently wrote a fairly critical blog of Comcast’s Customer Service. Well, I am happy to report that I found someone that does it right. American Express. I want to write about this, because good customer service doesn’t happen by accident. There is a reason why American Express excels in customer service.
Continue reading Leadership Driven Customer Service
The other day I blogged about success and said that success isn’t defined by money. That is certainly true. However, we all need to make money. Why? Money allows us to care for ourselves and our family. Without money, life can be very miserable indeed. While I wish the world operated more altruistically, the harsh reality is that there is no such thing as a free lunch. So, a leader needs to know how to make money. The question becomes, how do you as a leader accomplish this?
Continue reading Leaders – How To Make Money
This is the second post in a series on marriage (The first blog is here). Today I want to talk about commitment. If you want to stay married, you must be dead serious about not throwing in the towel, no matter how bad it gets (physical/emotional abuse aside). This must be a joint decision. You can’t keep a marriage intact if only one of you makes this commitment.
Continue reading How to Stay Married For 25 Years – Post #2: Commitment
Have you ever thought about what defines success? Or more importantly, the cost of getting there? It is very tempting to think that success is fame and fortune. That life’s purpose is about having a lot of money and being happy – regardless of how you get there. Examples of this lifestyle are paraded in front of us all the time. This past year we saw Jon and Kate‘s marriage dissolve into oblivion as both looked for happiness. South Carolina’s Governor Mark Sanford abandoned his post (left the state AND his family) in his quest to be with his “soul mate”. Another not so well known example was Maria Housden who appeared on the Dr. Phil show to defend here choice of being a non-custodial parent as she traveled and wrote her book.
Continue reading Chasing Success – How Important Is Family?
I’m sitting here at Starbucks, enjoying a cup of coffee and a bran muffin. Great! It’s 7am on Sunday morning – still great? You bet. I actually slept in this Sunday morning, I got up at 6:15. Sounds early to some of you, but for those of you with a dream, you understand. What I’m doing is advocated by every successful person I know. Achieving your dreams takes work. The work is what makes getting there so memorable.
Are you surprised when you hear about a lottery winner that lost all his or her money, or whose family fell apart? I’m not. If you don’t have to work for your dreams, what’s the point? There are three kinds of people in life. Those that watch things happen, those that make things happen, and those that wonder what happened. Be someone that makes things happen. Join me in the early bird club. Get up early and focus on making your life better. Read. Reflect. Dream. Plan. Take action.
I once heard a funny response to the adage “the early bird gets the worm” – the response was, “Well yeah, but I don’t like worms.” Neither do I. But I don’t like starving either. Kenny Chesney sums it up in his song Don’t Blink – “a 100 years goes by faster than you think!” Make something of your life. Become disciplined and get up early to work on your dreams.